Returns Policy

We would like you to have complete peace of mind when buying products from dixiser.com. You can return all items within 30 days of receipt for a full refund of the item purchased with no questions asked. This excludes bodysuits and swimwear. The refund amount will be credited back to your dixiser account as a voucher or credit points.

  • Note:We will bear the return freight if the return is caused by the quality problem of our products or the wrong goods.And if the return is caused by the buyer, the customer will bear the return freight .

  • What's the policy if you receive defective or broken products?

Please don't worry, we will give you a full refund or send you a new one  if you receive defective or broken products.

  • What's the policy if the customer want the return because of a change of their mind rather than product quality?

The customer can return the products within one month at any time, but they need to bear the return freight, and they will get a refund after we receive the products they return .

In addition, the tracking number of the returned transportation shall be provided to us within one week after the return request is sent to us .

Some additional guidelines:

Within the first 30 days of receipt we will accept all returns except those deemed to have been damaged by the customers themselves outside of normal everyday use. 

Please do take care that that you pack items securely and safely to prevent any loss or damage during transit and with all original packaging (tags etc.). For all self shipped returns, we recommend you use a reliable courier service. 

Once your return is received by us, the refund is subject to your return having met the requirements of being undamaged and dispatched by you within 14 days.

You can inform us within 30 days of receiving the parcel by writing to us at sales@dixiser.com. Please make sure that the items are securely packed and handed to our pick-up person.

We will arrange a reverse pickup once for an exchange or refund for an order. Any reverse shipment charges other than the one time will be borne by the customer.

Should you use the Return Form to dispatch the Return from your end more quickly, point D) will apply

Please note that shipping charges will not be re-imbursed.

What can I return?

You can return any products ordered from dixiser.com within 15 days of delivery. In case of items with manufacturing defects, you can return products within 15 days of delivery and we will exchange the product after we have received it in our warehouse. Returned products must be returned with all original packaging and tags that they were shipped with.

To ensure that your returns are accepted by our quality team, please take adequate measures to ensure your product trial does not cause undue damage to the products in any way.

How do I return products to dixiser?

OPTION A

It's a simple 2 step process:

Please write to us at sales@dixiser.com from your registered email ID alongwith with your order ID & registered phone number so that our customer service team may assist you.

In case of damaged/broken goods, send us the images on sales@dixiser.com.

OPTION B

It's a simple 1 step process:

Fill out the return form shipped to you with the order, follow the instructions on the form and ship the products to us.

Note:

1. In case you have opted for dixiserto organize the pickup of returns, our logistics team would organize the pickup within 48-72 hours of placement of the pickup request. Please do ensure your availability and shipment readiness for handing over the return to the pickup team.

2. If your pincode is not covered by our pickup services, you would need to self-ship the return item. Refunds are subject to your returns being inspected upon receipt at our end.

3. In case you are self-shipping your returns back to us, please retain your shipping receipt and update customer care email us the tracking info on sales@dixiser.com so as to enable us to track the delivery of your returns to us. We will not be liable for items damaged in transit if self shipped.

4. The shipping charge is non-refundable.

Where do I send my return?

Please make sure that the following address is clearly printed/written on your returns parcel with the dixiser# in cases of both pickup and self shipping, Please also include the original invoice as proof of purchase with the return and contact us :sales@dixiser.com

How long will the entire process take?

It can take up to 15 days or longer for us to receive your return, depending on your location and which courier service you use. Once we receive your returned item, we will inspect and process the same within 48 hours to ensure you receive your refund as quickly as possible. In order to keep you in the loop, we will send you an email confirming the status of your return. Usually you will receive your refund in term of store credit at the end of this 48 hour window.

How will I be refunded for the return ?

You will get a refund within two days after we receive your return .

All the refunds are processed within two days .

Can I request delivery to an international shipping address?

Of course, we can ship to worldwide.

Please email us if you have any problem: sales@dixiser.com